Returns & Exchanges
Alan Paine is committed to providing premium quality knitwear and country attire; if you are not entirely satisfied with your purchase, you may return your items within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all garments are in their original, unworn condition with tags attached, and securely place them in the original shipping packaging.
Affix Shipping Label
Download and print your pre-paid return shipping label from the portal and attach it firmly to the outside of your parcel.
Drop Off and Track
Hand your package to the designated courier service and retain your proof of postage until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing